Concept: Account Management / Customer Success Managers (CSMs)
Note
Manages existing customers for renewals, upsells, and cross-sells. Often overlaps with Customer Success to protect and grow revenue.
Tags
None
Parents (up to 3 levels)
- Sales Organization
(c_sales_org) - People & Enablement
(c_people_enablement) - Core Pillars
(c_core_pillars)
Children (has_subtopic)
None
Related (related_to)
None
Rules (has_rule)
None
Aliases
None
URLs
None
ID
c_am_csm
Label
Account Management / Customer Success Managers (CSMs)
Pinned
No
Rank
0051
Created
2025-08-20T12:04:48.271Z
Updated
2026-01-16T03:43:44.750Z
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